Qualification : Diploma / ITI FITTER
Experience : 2 years
Skill : Service Activities,
Location : Ahmedabad
Walkin for Interview : 01/05/2018 to 15/05/2018

Job Description

• Provide optimum Service Support for customers through phone, e-mail and personal visit.
• Perform service activities according to company policies and safety standards.
• Develop documentations for service related issues and resolutions.
• Provide assistance and guidance to services staff.
• Investigate and troubleshoot product service issues.
• Manage all administrative operations including preparation of quotations, time sheets, expense sheets & provide formate/casual work.
• Identify problems and record solutions for reference.
• To make aware customer representative about the product usage and maintenance.
• Stay updated industry standards and technical service knowledge.
• Address customer inquiries in a timely manner.
• Co-ordinate with various teams to fix product issues.
• Inform management on product service issues as oberseved through interaction with clients.
• To handle the spares inquiry and co-ordinate with the production department for preparation of spares.
• To take care about timely dispatch of the spares material.
• To co-ordination & execution of AMC services time to time.
• Regenerate the existing client and inspire them to buy spares from OEM.